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Frequently Asked Questions

• Account Access
• BillPay
• Quicken and Quickbook
• Technical and Security
• BankAnytime Enhanced Security

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Technical and Security:

• 1. What if I forget my password?
• 2. What if I forget my username?
• 3. What kind of computer equipment and software do I need to use BankAnytime?
• 4. Can I use BankAnytime on my Mac?
• 5. What Internet browsers are supported by BankAnytime?
• 6. Can I use BankAnytime with WebTV?
• 7. Can I use BankAnytime from another country?
• 8. Is BankAnytime online banking secure?
• 9. What does SSL mean?
• 10. What is 128-bit encryption?

• 1. What if I forget my password?

• If you fail to verify your identity after 3 consecutive times, your account will be blocked and you will not be able to access your account from any computer. Please call 1-800-467-1928.

• 2. What if I forget my username?

• If you fail to verify your identity after 3 consecutive times, your account will be blocked and you will not be able to access your account from any computer. Please call 1-800-467-1928.

• 3. What kind of computer equipment and software do I need to use BankAnytime?

• BankAnytime will work properly on any modern operating system and internet browser. You may need to adjust your security settings such as cookies, cache, javascript, and pop-up blockers for some functionality.

• 4. Can I use BankAnytime on my Mac?

• Yes, BankAnytime is supported on the Mac operating system.

• 5. What Internet browsers are supported by BankAnytime?

• Any modern browser such as Internet Explorer 4.0, Netscape 4.0, Firefox 1.0 or newer will support BankAnytime.

• 6. Can I use BankAnytime with WebTV?

• Because of the proprietary nature of WebTV, you may have trouble with some functionality of BankAnytime. You will need to contact your service provider for assistance.

• 7. Can I use BankAnytime from another country?

• You may access BankAnytime from any computer with an active internet connection, however, the new BankAnytime Enhanced Security will monitor the machine that you are attempting to access from and my challenge you accordingly.

• 8. Is BankAnytime online banking secure?

• Yes, BankAnytime uses SSL encryption for transmission of all private information.

• 9. What does SSL mean?

• Short for Secure Sockets Layer, a protocol developed by Netscape for transmitting private documents via the Internet. SSL uses a cryptographic system that uses two keys to encrypt data - a public key known to everyone and a private or secret key known only to the recipient of the message. SSL uses public-key encryption to exchange a session key between the client and server; this session key is used to encrypt the http transaction (both request and response). Each transaction uses a different session key so that even if someone did manage to decrypt a transaction, that would not mean that they would have found the server's secret key; if they wanted to decrypt another transaction, they'd need to spend as much time and effort on the second transaction as they did on the first.

• 10. What is 128-bit encryption?

• 128-bit encryption means that there are over 2 to the 128th power possible key combinations. That's roughly about 339,000,000,000,000,000,000,000,000,000,000,000 key combinations. With that in mind, it would a large network of very fast workstations significantly longer than the age of the universe to crack a 128-bit key.